What services does ashfordCleaners.com provide?
How do I sign up for ashford’s pick-up and delivery service?
After signing-up, when can I expect to begin my service?
Are there any additional fees for the convenience of using this pick-up/delivery service?
What are ashford Dry Cleaners pick-up/delivery schedules?
What are the pick-up/delivery hours?
Where does ashford pick-up/deliver my clothes?
Do I need to be there when you pick-up/deliver to my location to use this service?
How do I pay for my dry cleaning services?
Is my credit card information secure with this service?
How do I alert ashford Dry Cleaners, if I have a special need for one of my items?
What quality type of service can I expect from ashford Dry Cleaners?
Where does ashford Dry Cleaners perform the services?
What is ashford Dry Cleaner’s missing garment policy?
What is ashford Dry Cleaners damaged garment policy?
What is ashfordCleaners's Privacy and Data Security policy?
What are ashfordCleaners's Return/Refund Policies?
What services does ashfordCleaners.com provide?
ashford Dry Cleaners interactive website allows for you to sign up for our pick-up and delivery service, offering you quality dry cleaning, professional shirt laundering, and other laundering services to your home or office. Our website enables you, as a delivery customer, to request-a-pickup (if you choose to be an on-call customer). Online payments can be processed on our website as well.
ashfordCleaners.com includes many other great features offered to customers who choose to visit our store locations. Simply click “My Account” on our menu and follow the instructions given. As a customer, our website allows you to view your orders with us and also to check their status. We offer a convenient online payment system, available to those customers who have set up charge accounts with us.
Our website enables us to keep our customers updated with the latest news involving our business. We post coupons available for you to print in the convenience of your own home.
How do I sign up for ashford’s pick-up and delivery service?
Simply click on the “Sign Up!” box that appears in the top right of our web page. You will then be guided through the new customer area.
After signing-up, when can I expect to begin my service?
An email will be sent to you to confirm your application. You will then be contacted by Jennifer, our Route Manager, to start your service.
Are there any additional fees for the convenience of using this pick-up/delivery service?
No, there are no additional fees or minimum orders to use our service. We follow the same price list as used in our locations. All of our prices can be viewed under “Pricing” on our menu bar.
What are ashford Dry Cleaners pick-up/delivery schedules?
We offer a few different types of pick-up and delivery services. We can visit you twice a week, once a week, or on an on-call basis. If you choose to become a twice a week customer, your pickup and delivery days will be based on your address zip code. We will place you on a scheduled route for one of the following: Monday/Thursday service, or Tuesday/Friday service. If we pick-up on Monday, we will deliver Thursday, and if we pickup Tuesday, we will deliver Friday. Also, when we deliver your dry cleaning items, we will pick-up any new orders that you may have at that time and deliver them to you based upon your scheduled delivery route.
What are the pick-up/delivery hours?
We provide the following pick-up/delivery times Monday through Friday:
Residential customers are serviced from 9am - 5pm
Business/Office Customers are serviced from 9am - 4pm
Where does ashford pick-up/deliver my clothes?
You choose your designated delivery area. We suggest a weather-sheltered area. Some common locations include: front door, back door, patio area, or garage. However, if you do not have a weather-sheltered area, we will be happy to provide you with our convertible weatherproof bags to ensure your clothes will be shielded from the rain or snow.
Do I need to be there when you pick-up/deliver to my location to use this service?
No. We do not require you to be there. We will provide you with an over-the-door hanger to be placed over the top of your door. You can hang your red drop off bag on the hook for the driver to pick-up. The driver will then hang your finished dry cleaning there when he delivers it back to you.
How do I pay for my dry cleaning services?
We offer two types of payments for our pick-up and delivery service. When you sign-up with us to become a customer, you will provide us with your credit/debit card information. You can then choose whether you would like us to send you a bill monthly or we can charge your credit card automatically at the beginning of every month. Your billing information will reside on secured server, and will only be used for future transactions with ashfordCleaners.com.
Is my credit card information secure with this service?
ashford uses a web-based encryption and authentication service for all your transactions, to ensure your information is completely secure.
How do I alert ashford Dry Cleaners, if I have a special need for one of my items?
Place a Special Care Form completely filled out in your red drop-off bag. This form allows you to alert us of any garments requiring special care to change your starch preference or an alteration or repair needed. We will gladly address this need when picking up your items.
What quality type of service can I expect from ashford Dry Cleaners?
You can expect to receive premium quality care for all your dry cleaning and laundry needs. Here at ashford, we use the latest state of the art technology to ensure each customer is fully satisfied.
Where does ashford Dry Cleaners perform the services?
We are a locally owned business, and we perform all the services locally in your community. Our main plant is located at 535 Eglinton ave West in Toronto. Check out our “About Us” section on the menu bar to read how we got started!
What is ashford Dry Cleaner’s missing garment policy?
ashford Dry Cleaners utilizes a computer based garment identification system to avoid any misplaced or lost items. If a garment is missing from your order, please call us at (416)322-3127 or contact us
as soon as possible. If for some reason, we cannot locate your garment, ashford will provide you a credit to the original form of payment for the fair value of that garment, as explained in the American National Standards Institute National Fair Claims Guide for Consumer Textile Products.
What is ashford Dry Cleaners damaged garment policy?
If, in a rare instance, you find a damaged item in your order, please call us at (416)322-3127 or contact us
as soon as possible. Upon receiving your damaged garment, we will send it to our dry cleaning facility for an analysis and then we will contact you within 5 business days to resolve the dispute with you. If we determine that we are responsible for the damage to your garment, ashford will provide you a credit to the original form of payment for the fair value of that garment, as explained in the American National Standards Institute National Fair Claims Guide for Consumer Textile Products.
What is ashfordCleaners Privacy and Data Security?
ashfordCleaners respects your privacy. Across our business, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to provide service and support, and share service and company news and offerings with you. We do not sell your personal information. We don’t share your personal data. we strive to ensure that every customer experience is safe and secure
At any time you may contact ashfordCleaners with any privacy questions or concerns you may have. You also may ask at any time to see the data you have given us and request correction or deletion. We strive to ensure a high level of security and confidentiality.
The website is designed to give you options concerning the privacy of your credit card information, name, address, e-mail and any other information you provide us. ashfordCleaners is committed to data security with respect to information collected on our site. We offer the industry standard security measures available through your browser called SSL encryption. If at any time you would like to make to request a service, but do not want to provide your credit card information online, you may place an order without credit card information and a representative will contact you. Alternatively, you may always contact a customer service representative over the telephone. Simply call (416)322-3127. It has always been a ashfordCleaners practice to contact customers in the event of a potential problem with your request for service or any normal business communication regarding your order. While we strive to protect your personal information, ashfordCleaners cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
What
are ashfordCleaners's Return/Refund Policies
ashford Dry Cleaners strives to provide the very best quality dry cleaning for their customers. In the event you are not fully satisfied with the service, please contact us by phone at (416)322-3127 or by clicking on the
following link.
